Why we collect information
We collect a minimal amount of information. This includes when orders are placed or inquiries made and when subscriptions are made to our email update service. We do not collect or store personal or financial information once orders are complete.
Information we collect ~ Anonymous information
We record and store information about all visits made to the Life Support Productions website using the Google Analytics service.
This information will not identify you; it includes:
Which pages are visited How visitors arrive at the website
Which browsers and operating systems visitors use
The internet domain and IP address visitors use to access the website.
A cookie is a small text file stored on your computer. We use one cookie on our website - Google Analytics to help us record and analyse how our visitors use our website. This information is transmitted to and stored by Google. None of the information gathered can identify you.
We hope you will be happy for us to use this cookie but, if not, please take one of the following actions:
Delete our cookie after visiting the website (you can set your browser to delete all cookies when you close it).
Make sure your web browser is set up to reject cookies and/or to let you browse anonymously.
Don’t visit our website at all.
If you place an order or wish to opt in to email updates you may need to provide us with details such as your email address, name, address or telephone number. If you place an order online the payment will be processed by PayPal. We do not receive or store any card details.
When we give you a username and password (e.g. for access to our online resources) you are responsible for keeping these confidential.
What we do with the information we collect
Any anonymous information is used to help us improve our website.
Any personal details you provide may be stored offline and used by us to;
Process and send your order
Process and reply to your request for information
Keep in touch with you by email or post where requested.
You may opt-out or alter your preferences at any time.
We do not store your payment card or any other financial details.
The information we collect from our website is for the use of Life Support Productions only. We will never pass your personal information, except when obliged to do so by law.
Accessing your personal information
You are entitled to find out if we hold any personal information about you and to access this information. You can ask us to amend and/or delete this information.
Please email firstname.lastname@example.org.
or write to
Life Support Productions
PO Box 2127
London NW1 6RZ
for more information.